Speakers

The agenda for MSS London 2025 is currently being worked on and will be available in due course.

Conference Chairs

John Chapman

IT Europa

John Chapman

IT Europa

John is considered one of the foremost analysts, speakers and commentators on the trends in the IT industry. After a distinguished career spanning over 47 years at the heart of the IT industry, John has advised IT companies on strategies and direction, written feature articles for major IT publications and has spoken at and chaired events around Europe.

John’s in-depth experience running IT companies, launching new technologies and helping IT organisations maximise their business potential enables him to commentate with authority on a whole range of topics as well as deliver stimulating and thought-provoking presentations.


Will Garside

IT Europa

Will Garside

IT Europa

Will specialises in writing and presenting – producing a huge range of content, ranging from thought-leadership articles to white papers. He started his career as a computer engineer before becoming one of the first producers on Sky TV’s primetime technology show “The Computer Channel” – alongside also covering mainstream business and technology news. He then worked as a product reviewer and technical writer for IT Network before going to Computer Weekly to cover security, telecoms and networking. He worked for several large technology brands including Microsoft and EMC as a technical writer and media consultant and was also the editor at International Broadcast Engineer – a role that saw him deliver a huge number of detailed analysis pieces on emerging video experiences. He has also written a number of books including tech guides for Which? and several "Dummies" guides on topics including big data and storage.

Will is also a highly experienced event moderator, managing content and panels at both the IBC and NAB shows for the last 10 years.

Keynote Speakers

Professor Lisa Wilson

Professor Lisa Wilson is internationally renowned for a track record that engages and converges the best people, businesses, and stakeholders [both public and private] to design, develop and deploy 'end-to-end' digital technology led ecosystems that are commercially astute, resilient, impact driven, secure, trusted and as innovative solutions crucial for global economic development. Her passion to drive digital trust, de-risked innovation, market acceleration and entrepreneurship that combines the need for education to advance deployment of secure ecosystems of emergent technologies of blockchain, AI, IoT and others, is only rivalled by her determination to ensure parity is attained for women in the economy, start up, security and the technology sectors.


Derek Redmond

“Derek Redmond bravely making it through with little help, moments of euphoria after years of hard work. Moments when the human spirit triumphs over injury that should have been impossible to overcome.”

President Barack Obama

One of Britain’s most famous athletes, Derek Redmond is a World and European relay champion. Having broken the British 400m record on two occasions, Derek was one of the country’s best athletes during the 1980s and 1990s. A key member of the relay squad that won gold at the 1991 World Championships in Tokyo, he competed at the highest level for over a decade.

He first rose to prominence in 1985 when he broke the 400m British record achieving a time of 44.82 seconds 12 months later he was selected in the 4x400m relay team for the European Championships in Stuttgart.

Great Britain won gold in what was a sure sign of things to come. A year later they won a silver medal at the World Championships in Rome. By the time the 1991 World Championships in Tokyo arrived Derek had established himself as one of Britain’s best athletes. Alongside Kriss Akabusi, John Regis and Roger Black he then stunned the sporting world as Britain triumphed over the favourites USA to win gold. Their run remains the second fastest 4x400m run in history.

Having now proved himself as a relay athlete, Derek went about trying to do the same as an individual runner. At the 1992 Olympics in Barcelona, representing his country he became part of one of the most inspirational scenes in Olympic history.

In the 400m semi-final Derek went into the race amongst the favourites but as he passed the 250m mark he tore his hamstring. Determined to finish the race he hobbled to the finish line with the help of his father as a 65,000-strong crowd cheered him on. This incident has since been voted one of the Olympics’ most inspirational moments by US network NBC and even referenced by Barack Obama in a presidential speech.

This injury signalled an end to his athletics career, but, committed to not letting his injury keep him down, he has since played basketball for England and played rugby 7s.

Derek’s story is truly inspiring and he now works as a motivational speaker sharing his remarkable story with audiences up and down the country. He has worked with a wide range of high profile brands delivering his inspiring stories from the track in corporate environments.


Industry Experts

Ian Luckett

MSP Growth Hub

Ian Luckett

MSP Growth Hub

Ian Luckett is a multi-talented IT & MSP business growth expert with over 20 years' experience as a mentor, coach and business strategist. Over the years of working at various blue-chip companies holding a variety of senior positions, no one fits the profile better than Ian to help you build a profitable IT & MSP business by increasing your sales, productivity and profits.

Paul Green

MSP Marketing Edge

Paul Green

MSP Marketing Edge

Paul Green is the world’s go to MSP marketing expert, based in the UK, and working with 700+ MSPs all over the world.

He helps MSPs improve their marketing and generate more leads with his MSP Marketing Edge programme.

Paul's a former journalist and radio presenter, and has been working with MSPs since 2016.

He's the host of the world’s most popular podcast on MSP marketing – search for “Paul Green’s MSP Marketing podcast” in your favorite podcast platform.

Michelle Coombs

The Tech Leader Network

Michelle Coombs

The Tech Leader Network

With over 20 years in technical and leadership roles, Michelle is focused on advancing the MSP community. As Director of The Tech Leader Network, she aims to elevate 350,000 MSPs and IT leaders by 2032. Her real-world experience spans leading diverse teams and managing high-volume operations.

Managed Service Providers (MSPs)

Peter Pendlebury

AirIT

Peter Pendlebury serves as Chief Automation and AI Officer at Air IT, a leading Managed Services Provider in the UK.

With over two decades of technology leadership experience, Peter has held roles such as Technical Director at a SaaS provider and Chief Technology Officer (CTO) of Silverbug Technology group prior to its acquisition by Air IT.

At Air IT, Peter's leadership in automation and AI is central to the company's commitment to innovation, driving efficiency, and setting new benchmarks in service quality. His strategic approach is not only elevating Air IT but also pioneering new standards within the MSP industry.

Grant Hulley

Ghost Enterprises

Grant Hulley

Ghost Enterprises

Grant Hulley, founder and strategic lead for Ghost Enterprises, holds a BSc (Hons) in Computer Science and Cybernetics from Reading University. With over 15 years’ experience, he specialises in infrastructure, AI and virtualization, with CISM and SIRO certifications in cybersecurity. He leads Ghost Enterprises in delivering innovative technology consultancy services. 

Matt Riley

SHARP

Before taking the step into IT Services I worked for the NHS as an Operational Lead for Plastic Surgery and Pain Management.

My first IT role was as an Operations Manager where I ran a team of technical consultants and account managers. This quickly evolved into running our High Wycombe and Swindon offices.

In 2019, I developed a real interest in disaster recovery and security across IT. My role evolved into a company-wide role at Sharp UK and I played a significant role in our IT division achieving ISO 27001 and the recertification of Sharp Business Systems ISO 27001.

I now continue in a company-wide role looking at business change, information security and data protection. It’s a varied role where I am pulled into many different conversations across multiple departments on a daily basis. At a European level I lead the infomation security working group.

I have a passion for optimising working practices and systems to help us do more with less. This goes hand in hand with my enjoyment of solving problems and finding solutions. I’m also an advocate for education when it comes to information security. It’s important we provide our people with the training and tools to help them make informed decisions when it comes to information security.

Career highlight

A significant milestone in my career was the full intergration and rebrand of Complete IT into what is now Sharp UK IT Services. It provided me with the opportunity to collaborate with many key stakeholders across the business. For me personally it was a real achievement to lead the project from launch to execution.

Juan Lyall

Cobweb

Juan Lyall

Cobweb

With a career spanning several decades in the IT industry, Juan brings a wealth of experience and a unique perspective to the managed service provider (MSP) space. Having spent most of his career working for software vendors, Juan has extensive experience building, collaborating with, and optimising the Channel in all its forms. This background has equipped him with a deep understanding of both vendor and end customer needs.

A few years ago, Juan transitioned into the MSP sector, leveraging his diverse experience to redefine what a managed services should be within Cobweb at least. As part of the senior leadership team currently, he oversees the commercial aspects of managed and cybersecurity services at Cobweb, where he is responsible not only for sales but also for strategy and direction.
At Cobweb, Juan combines his expertise in IT with a strategic vision to drive growth and innovation, ensuring the delivery of top-tier services that meet the evolving needs of clients.

Speakers

Kyle Torres

Sophos

Kyle Torres

Sophos

: Kyle has worked for Sophos for over 6 years and is at the forefront of the MSP and CSP offering in the UKI and Nordics. During this time, he has worked across the sales organisation and now focuses on adding value to the partners on the EMEA MSP programme. He regularly speaks at conferences and Think Tanks to advocate for Sophos and its MSP offering. 

Artjoms Krūmiņš

Also

Experienced IT Sales Leader and Vendor Manager with a proven track record of driving revenue growth and managing key partnerships in the technology sector. Currently serving as the Head of Software and Cybersecurity Center of Competence at ALSO Group, overseeing sales targets and vendor relationships across 30 European countries

With over nine years of experience in leadership roles within the technology sector, I bring a wealth of knowledge and expertise in software and cybersecurity sales and vendor management.

Per Christopher Undheim

dbWatch

Per Christopher Undheim, Product Manager at dbWatch, brings over 20 years of database administration experience. With deep expertise in database architecture, performance tuning, and maintenance, Per has optimized systems across various industries. At dbWatch, he drives the development of innovative database management tools, leveraging his technical background and strategic insight. His dedication to excellence ensures that dbWatch’s solutions meet the evolving needs of DBAs and IT professionals, empowering organizations to achieve superior database performance and reliability.

Taija Engman

Good Sign

Taija Engman

Good Sign

Taija Engman and her five Co-Founders founded Good Sign in 2007 to provide innovative pricing and billing solution for managed services businesses. Taija is a goal-driven business leader with a passion for delivering unparalleled value to customers. She is also the Chairperson of the Board of the Finnish Software Association, which has over 600 software businesses as members. Before co-founding Good Sign, Taija, along with the entire founding team, worked at Fujitsu. Taija earned her Master of Science in Industrial Engineering and Management from Aalto University. In her free time, Taija enjoys swimming in open waters or getting lost in good novels and business books.


Steven Pretlove

SuperOps

Steven Pretlove, Advisor to SuperOps, has a deep love for cybersecurity, project management, and solving problems using technology. He is Director of CCS IT Solutions and is the UK & I MSP Community Chair at CompTIA. His experience working with small and medium businesses from the ground up has given him an in-depth understanding of how to use technology to uncomplicate businesses and how to secure them from the ever-growing cyber threats.

Dr Darren Williams

BlackFog

Dr. Darren Williams is a serial entrepreneur and founder of 3 technology startups over the last 25 years, two of which have been sold to public companies. He is currently the founder and CEO of BlackFog, Inc. a global cybersecurity company focusing on ransomware prevention and cyber warfare.

Darren is responsible for strategic direction and leads global expansion for BlackFog and has pioneered anti data exfiltration (ADX) technology for the prevention of cyberattacks across the globe.


Steven Wood

OpenText

Steven Wood

OpenText

Steven Wood has been focused on assisting IT service providers, large and small, in launching value-added services in the small, medium, and enterprise markets for over 15 years. At OpenText, he and his team help MSPs deliver Cyber Resilience-as-a -Service via reseller channels.

In case you are still reading, Woody has built and enabled strong technical teams within distribution, value-added resale, and solution consulting organisations. He has worked with the largest multi-national service providers as well as distribution, executing in diverse and challenging markets around the globe. Woody has helped to build the brand and reputation of his team based on winning the technical and emotional win with accountability.

Woody takes pride in aligning solutions with the goals of the partner and empowering them to scale as they grow. He believes that empowered teams are always happier teams; continually learning and sharing in successes together.


Raymond Parkinson

ConnectWise

Raymond Parkinson

ConnectWise

Ray is a seasoned professional with 9 years of experience working closely with Managed Service Providers (MSPs). He is passionate about collaborating with European MSPs, leveraging their expertise to drive success and foster strong partnerships within the industry. Ray's knowledge and insights have made them a sought-after speaker at the prestigious MSP events. Outside of work, Ray embraces personal challenges and recently accomplished a significant milestone by completing his first marathon in Rome. Additionally, Ray has shown incredible commitment to learning by maintaining an impressive 465+ day streak on Duolingo, actively studying the Dutch language. With their extensive experience, passion for MSPs, and dedication to personal growth, Ray continues to make a positive impact in the industry.


Chris Marks

Parallels

Chris Marks

Parallels

Chris is a Principal Outbound Product Manager at Parallels. As an experienced public speaker with a passion for the power of community engagement, he spends time with customers and channel partners, learning about how their businesses are coping with fundamental shifts in working practices alongside rapid changes in the way services are being consumed. He’s focused on how organizations can remain competitive in today’s environment and how we can work together to deliver simplified, more agile services that allow them to do so.

Alex Bermudez

Pax8

Alex Bermudez has spent over a decade in enterprise technology across healthcare, analytics, Governance, Risk & Compliance (GRC) and now channel-focused solutions. Bermudez has built, scaled and led teams across the Americas, Europe and emerging markets, helping organizations to build sustainable revenue success. At Pax8, Bermudez leads the UK & Ireland revenue organization, a 40+ person revenue organization, committed to helping the channel successfully grow revenue, reduce risk and increase operating efficiencies.

James Woods

Arrow

James is currently responsible for leading Arrow ECS Public Cloud division where he works with Hyperscalers and technology providers to maximise growth and generate consumption through ArrowSphere, Arrow’s Cloud marketplace.

James is passionate about Cloud consumption, AI for business enhancements, using data analytics and workplace productivity. His deep knowledge of market trends and customer requirements makes him valuable in boosting business growth and building strong partnerships.

With a strong background in channel sales and partner development James has previously worked with data centre providers transitioning to CSP Business as Partner Development Manager at Microsoft and before that working with end customers at Ultima Business Solutions.

James’s experience gives him a rounded view of the channel and enables him to bring a pragmatic approach to driving tangible growth and fostering mutually beneficial partnerships.


Yasmin Simmons

Atera

Yasmin Simmons is a seasoned product manager at Atera, leading the development of the company’s AI-powered Remote Monitoring and Management (RMM) solution. With a background in IT, cybersecurity, and customer success, Yasmin combines technical expertise with strategic vision to drive innovation in product management. She holds a B.Sc. in Computer Science and is dedicated to leveraging AI to transform IT management. 

Andrew Walker-Brown

Check Point

Andrew Walker-Brown is MSSP Security Engineer at Check Point Software Technologies, a leading provider of cybersecurity solutions. He plays a crucial role in driving the company’s strategic initiatives and technological advancements. With a strong background in IT security, Andrew has contributed significantly to Check Point’s growth and innovation. His expertise in network security and commitment to enhancing cybersecurity measures have made him a valuable asset to the organization. Andrew’s leadership and vision continue to shape the future of Check Point, ensuring the company remains at the forefront of the cybersecurity industry.

Michael E Crean

SonicWall

Michael E Crean

SonicWall

Michael Crean is a U.S. Army Combat Veteran and the founder of Solutions Granted, Inc., and currently is the Executive Vice President of Managed Services at SonicWall. Crean is a results-oriented leader boasting a wealth of experience in networking, infrastructure architecture, design, technical support and cyber resilience – and has entrenched himself in Information Security, implementation, and the managed security services industry. Crean’s relentless commitment to MSPs/MSSPs/VARs has led him to provide and build real solutions that met corporate goals and compliance standards – which led immediate growth for thousands of customers through managed security offerings worldwide. Crean is widely recognized as a creative problem solver with a focus on management, risk mitigation, governance and operations strategies that increase revenue growth in highly competitive markets by leveraging people, process, and technology resources to address the cyber needs to win the war. Michael currently resides in Virginia, where he survived raising four teenage daughters and one son.

Nathan Marke

Giacom

Nathan is Chief Operating Officer of Giacom, responsible for ensuring that the company continuously offers its partners exceptional customer service through its business operations. Nathan also leads Giacom’s marketing, is responsible for brand and positioning and is a key contributor to business strategy.

Mike Walton

ITRS Opsview

Mike Walton

ITRS Opsview

I have over 35 years experience in software and consulting sales, management and company leadership. I have built multiple start-up and high growth businesses as a founder, co-founder and C.E.O. I focus on raising funding, company development, executive leadership, strategic sales management and all aspects of company operations. I also provide strategic guidance to other high growth technology companies in a non-executive capacity, investor and advisor. The first half of my career was with large IT and software companies in the UK and the US.

Rory James

GFI Software

Rory James

GFI Software

Rory James leads GFI Software's Commercial organization, pivotal in driving the company's success and growth. With a passion for innovation and a customer-centric approach, Rory manages avenues of strategic business development, and helps drive and build additional value avenues for customers.

Jack Duff

Huntress

Jack Duff

Huntress

Jack Duff is a seasoned Sales Engineer at Huntress, a leading cybersecurity company specializing in protecting small to medium-sized businesses (SMBs) and Managed Service Providers (MSPs). With over a decade of experience in the IT channel, Jack has a deep understanding of the unique challenges and opportunities within the cybersecurity landscape for SMBs.

Throughout his career, Jack has worked closely with a wide range of clients, leveraging his expertise to develop tailored security solutions that meet the needs of growing businesses. His hands-on approach and technical acumen have made him a trusted advisor for many organizations looking to bolster their cybersecurity defences.

Jack’s extensive knowledge in the field is complemented by his passion for educating others, making him a sought-after speaker at industry conferences and events. Whether discussing the latest threats or the future of managed security, Jack brings valuable insights and actionable strategies to every conversation.

Matt Scotney-Jones

BlackFog

Matt is a seasoned channel professional with over 15 years experience in building and managing the channel for cybersecurity companies such as Kaspersky, Ipswitch and Netwrix. As part of BlackFog’s leadership team, Matt leverages his knowledge of the channel and strong interpersonal skills to develop and implement the company’s EMEA partner program.

Morten Kjaersgaarded

Heimdal

Morten Kjaersgaard, the visionary Founder and Chairman of Denmark's Heimdal, is a prominent figure in the cybersecurity sector, known for his dedication to empowering MS(S)Ps and partners. Having founded Heimdal, Morten has led the company to become a leader in AI-powered cybersecurity, now safeguarding over 16,000 businesses from more than 260 million cyber threats worldwide. His expertise extends beyond cybersecurity, encapsulating the integration of security solutions with strategic business objectives, which has garnered him great respect among MS(S)Ps.

An adept communicator, Morten excels at simplifying the complexities of cybersecurity, making it practical and actionable for MS(S)Ps and their clients. His advocacy for cybersecurity is evident through his frequent speaking engagements at industry events and his insightful contributions to the press, establishing him as a thought leader who turns technical hurdles into business advantages.

Renowned for presentations that combine in-depth cybersecurity knowledge, practical business implications, and compelling data-driven insights, Morten inspires MS(S)Ps to adopt unified and proactive security strategies. His forward-thinking approach challenges partners and MS(S)Ps to embrace transformative actions that redefine navigating the digital landscape.

Morten Kjaersgaard is more than a speaker; he is a catalyst for change, propelling the MS(S)P community towards a more secure, efficient, and visionary future in cybersecurity.

Hiten Jotangia

Vanta

Hiten is a strong believer in people first. Having worked in the IT industry for 15 years, Hiten has supported many types of technology users and businesses. As a Channel Manager at Vanta he is responsible for developing and managing strategic partnerships with managed service providers (MSPs) across the EMEA region, enabling them to deliver value-added services to their customers and grow their revenue. Building long-term relationships and supporting partners growth is something that he is passionate about no matter how big or small.

Scott Unger

Keeper Security

Scott Unger

Keeper Security

Awaiting biography.

Gareth Young

Stellar Cyber

Gareth Young

Stellar Cyber

Gareth is a seasoned professional and our Senior SE for Northern EMEA, he comes with an extensive background in SIEM and professional services. A former physics teacher, he has a penchant for public engagement and educating on the cyber security landscape.

Adam Pilton

CyberSmart

Adam Pilton

CyberSmart

With a background of 15 years in law enforcement, Adam's final role was as a Detective Sergeant leading the Covert operations and Cyber Crime teams. Adam has worked in cyber security since 2016 across various roles and has a broad understanding of cyber security, from the impact of cybercrime upon individuals and businesses to the need to convey the right messages to senior leaders and end users, ensuring engagement and support.

As a subject matter expert in multiple areas for a large organisation, Adam has investigated and supervised hundreds of cases, identifying and prosecuting offenders. He has introduced digital tactics into overt and covert investigations, developing digital capabilities. Adam also held responsibility for training, utilising his communication skills to simplify the complex.

Adam has worked with multi-national businesses developing their people and processes to improve their cyber security maturity.


Jack Cooke

Kaseya

Jack Cooke

Kaseya

Jack Cooke began his journey at Datto in 2018. His previous role as a Channel Sales Manager led him to join the Business Development Team as a Channel Development Manager in 2022. In Jack's current role, he assists EMEA partners to access Marketing and Development funds from Kaseya. Whilst also representing Kaseya and Datto at numerous trade shows and technology conferences throughout Europe and around the world, connecting with Managed Service Providers, empowering them, and educating them on the value of a true unified IT solution.

Ben Rogers

CloudBilling

Ben Rogers

CloudBilling

Ben Rogers, a Sales Manager at CloudBilling, draws on his experience supporting the legal Go-to-Market in the UK at OneStream Software. Currently he’s leading CloudBilling's expansion into the UK & Ireland market. Ben is driven by his belief that successful MSPs require advanced capabilities and deeper insights from their billing systems to thrive.

David Tweedale

Mimecast

David Tweedale

Mimecast

David Tweedale has worked in the Cyber Security channel for more than a decade – initially on the partner side but for the last 9 years at Mimecast. His experience for most of his time at Mimecast has been helping Managed Service Providers to build profitable cyber security and Modern Workplace practices by layering Mimecast’s Human platform into their offerings. He now leads the Managed Services Channel for Mimecast in the UKI as well as supporting the expansion of their channel offering to MSPs across the rest of EMEA.


Andy Venables

POPX

Andy belongs to the elite group of ServiceNow Certified Master Architects.

He’s experienced in managing complex software solution implementations; working with and improving the operations of MSPs.

Andy is a strong advocate of aligning technology to generate valuable business outcomes, a methodology he applies to all POPX deployments.

Frederic Braut

Lenovo

With over 25 years of experience in IT and cloud services, Frederic specialises in MSSP and GSI markets, multi-cloud models, and service aggregation platforms. His background encompasses a blend of technical and sales executive positions, covering infrastructure, security, AI, and cloud services such as Microsoft, AWS, and Google Cloud.

Frederic has played a key role in supporting business transformations, guiding organisations as they transition to service-based models like MSSP and Saas. His focus remains on leveraging technology to drive growth and innovation.

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