Managed Services Summit Meet the UK’s Leading MSPs, IT Experts & Vendors

Celebrating its 15th year, the Managed Services Summit – London continues to be the foremost managed services event for the UK IT channel. The UK market remains one of the most mature and dynamic in Europe, with businesses increasingly relying on MSPs to drive digital transformation, cybersecurity, and cloud innovation.

The Managed Services Summit is series of executive-level events, so you know you’ll be among the best in the sector, and those featured will explore the latest trends and developments, evolving customer requirements and how to create value through managed services – both for your own organisation and your customers

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Key Topics at the 2025 Managed Services Summit

Presentations will cover the latest trends, evolving customer requirements, and strategies for creating value through managed services.

01

Expert Speakers & Thought Leaders in the MSP Industry

Attend a range of sessions led by leading specialists in the field, focusing on technical, sales, and business-related topics.

02

Exclusive Networking & Business Growth Opportunities

Connect with professionals in the IT channel, including senior decision makers and industry leaders.

03

Managed Services Trends: What to Expect in 2025

Engage in discussions, debates, and collaborations with event sponsors and peers across the industry.

04

MSS Nordics

21st October 2025, Stockholm

MSS Manchester

18th November 2025, Manchester

MSS Benelux

30th June 2026, Amsterdam

Meet our 2025 Speakers

Will Greenwood, MBE

Will Greenwood is a former English rugby union player, widely recognized for his outstanding career with the England national team and his club, Harlequins. Born on December 18, 1972, in London, Greenwood was a versatile centre, known for his strength, vision, and intelligence on the field. He made his debut for England in 1997 and quickly became a key figure in the team's success.

Greenwood played an instrumental role in England's historic victory at the 2003 Rugby World Cup, where his contributions in both attack and defence were crucial to the team’s triumph. Over the course of his international career, Greenwood earned 55 caps, scoring 14 tries and cementing his place as one of England’s top centres of his era.

In addition to his international success, Greenwood had a highly successful club career with Harlequins, playing over 100 matches for the club. He retired from professional rugby in 2006 and transitioned into a career as a rugby commentator and analyst. Greenwood's insight into the game has made him a respected voice in the world of rugby media, where he continues to influence and shape discussions around the sport. His post-playing career has also included work in charity and public speaking.


Shaun Riches

ConnectWise

Shaun Riches

ConnectWise

Shaun Riches is a seasoned technologist at ConnectWise, celebrated for his agility, problem-solving, and commitment to delivering exceptional MSP and end-user experiences. With a strong foundation in computing, business information systems, and electronic engineering, he brings decades of experience across diverse organisations, from global enterprises to specialist consultancies.

At ConnectWise, Shaun specialises in hyperautomation within the MSP industry, showing how partners can leverage intelligent automation to scale, improve efficiency, and build resilience in today’s competitive landscape. His passion lies in empowering teams through education and strategic technology adoption, enabling them to streamline processes, reduce overhead, and scale effectively. Shaun's global perspective and pragmatic insights make him an engaging and inspiring speaker on technology strategy and the future of managed services.

Steven Wood

OpenText Cybersecurity

Steven Wood

OpenText Cybersecurity

Steven Wood has been focused on assisting IT service providers, large and small, in launching value-added services in the small, medium, and enterprise markets for over 15 years. At OpenText, he and his team help MSPs deliver Cyber Resilience-as-a -Service via reseller channels.

In case you are still reading, Woody has built and enabled strong technical teams within distribution, value-added resale, and solution consulting organisations. He has worked with the largest multi-national service providers as well as distribution, executing in diverse and challenging markets around the globe. Woody has helped to build the brand and reputation of his team based on winning the technical and emotional win with accountability.

Woody takes pride in aligning solutions with the goals of the partner and empowering them to scale as they grow. He believes that empowered teams are always happier teams; continually learning and sharing in successes together.


Gil Gross

Umbrella

Gil Gross

Umbrella

Gil Gross is a FinOps and cloud architecture leader, currently serving as Director of FinOps Architecture at Umbrella. With over 18 years of hands-on experience, he specializes in multi-cloud cost optimization, financial governance, and scalable FinOps strategies across AWS, Azure, and GCP.

At Umbrella, Gil leads architecture and execution for FinOps programs tailored to both enterprises and managed service providers. His work focuses on anomaly detection, cost control, cloud security, and sustainable budgeting—driving real financial impact for clients navigating complex cloud environments.

Gil is an active voice in the global FinOps community, frequently speaking at industry events and webinars. He also shares his practical insights and methodologies through his blog, Gil Gross on FinOps, where he explores topics like cost allocation, forecasting, and cloud governance.


Irvin Shillingford

Hornetsecurity

Irvin Shillingford

Hornetsecurity

Irvin Shillingford is Hornetsecurity’s Regional Manager in Northern Europe, responsible for sales, channel relations and go-to-market strategy in the region. With over 35 years of experience in IT and cybersecurity. He has successfully driven partner ecosystem growth, Annual Recurring Revenue (ARR) uplift, and strategic partner enablement across the region. Recognised with awards including Cyber Security Educator of the Year (2023), Irvin champions initiatives like Hornetsecurity’s Customer Success Dashboard, enhancing partner retention and lifecycle management. His leadership aligns channel strategies with trends in AI-driven security and SaaS innovation, while fostering trusted, people-first partnerships. Irvin actively contributes to industry thought leadership, sharing insights on cybersecurity, partner development, and channel strategy.

James Nganga

Hornetsecurity

James Nganga

Hornetsecurity

With more than 15 years experience working with Distributions and Partners, James joined the Hornetsecurity Partner Account Management team in 2022 and is high performer globally recognised. His mission is to help MSPs grow and innovate to acquire clients and deliver best in class services. Most recently he is working with MSPs in the BeNeLux region, as well as the Greater London area.

Hena Kless

LastPass

Hena Kless

LastPass

Hena Kless is a Senior Solutions Consultant at LastPass, specializing in cybersecurity and password management. She has worked with a diverse range of clients, providing tailored strategies to enhance their security posture and mitigate risks associated with compromised credentials. Hena is a passionate advocate for cybersecurity education and frequently speaks at industry conferences and webinars. She is dedicated to empowering IT professionals with the knowledge and tools they need to implement effective security measures, ensuring both maximum protection and ease of use.


Alex Hitchen

Huntress

Alex Hitchen

Huntress

Alex is a Sales Engineer at Huntress, he works with MSPs to strengthen their security posture and build services around Threat Detection & Response. With a background in cybersecurity consulting, he brings practical experience helping partners deliver protection that works in the real world.

Today, he focuses on making it easier for MSPs to respond to threats, reduce risk, and grow their security offering. He regularly supports partners through technical enablement, workshops, and strategic conversations around managed security.

Meet our 2025 Event Sponsors