Managed Services Summit Meet the UK’s Leading MSPs, IT Experts & Vendors

Celebrating its 15th year, the Managed Services Summit – London continues to be the foremost managed services event for the UK IT channel. The UK market remains one of the most mature and dynamic in Europe, with businesses increasingly relying on MSPs to drive digital transformation, cybersecurity, and cloud innovation.

The Managed Services Summit is series of executive-level events, so you know you’ll be among the best in the sector, and those featured will explore the latest trends and developments, evolving customer requirements and how to create value through managed services – both for your own organisation and your customers

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Key Topics at the 2025 Managed Services Summit

Presentations will cover the latest trends, evolving customer requirements, and strategies for creating value through managed services.

01

Expert Speakers & Thought Leaders in the MSP Industry

Attend a range of sessions led by leading specialists in the field, focusing on technical, sales, and business-related topics.

02

Exclusive Networking & Business Growth Opportunities

Connect with professionals in the IT channel, including senior decision makers and industry leaders.

03

Managed Services Trends: What to Expect in 2025

Engage in discussions, debates, and collaborations with event sponsors and peers across the industry.

04

MSS Benelux

1st July 2025, Amsterdam

MSS Nordics

21st October 2025, Stockholm

MSS Manchester

18th November 2025, Manchester

Meet our 2025 Speakers

Will Greenwood, MBE

Will Greenwood is a former English rugby union player, widely recognized for his outstanding career with the England national team and his club, Harlequins. Born on December 18, 1972, in London, Greenwood was a versatile centre, known for his strength, vision, and intelligence on the field. He made his debut for England in 1997 and quickly became a key figure in the team's success.

Greenwood played an instrumental role in England's historic victory at the 2003 Rugby World Cup, where his contributions in both attack and defence were crucial to the team’s triumph. Over the course of his international career, Greenwood earned 55 caps, scoring 14 tries and cementing his place as one of England’s top centres of his era.

In addition to his international success, Greenwood had a highly successful club career with Harlequins, playing over 100 matches for the club. He retired from professional rugby in 2006 and transitioned into a career as a rugby commentator and analyst. Greenwood's insight into the game has made him a respected voice in the world of rugby media, where he continues to influence and shape discussions around the sport. His post-playing career has also included work in charity and public speaking.


Ben Jenkins

Rewst

Ben Jenkins is a Sales Engineer at Rewst, where he helps MSPs streamline operations through automation. With over eight years of experience in the MSP space—including roles at Datto and ThreatLocker—he brings a strong background in desktop support, systems administration, and cybersecurity. Ben offers a practical, hands-on approach to solving IT challenges and is passionate about helping MSPs transform manual processes into efficient, scalable workflows.

Jack Cooke

Kaseya

Jack Cooke

Kaseya

Jack Cooke began his journey at Datto in 2018. His previous role as a Channel Sales Manager led him to join the Business Development Team as a Channel Development Manager in 2022. In Jack's current role, he assists EMEA partners to access Marketing and Development funds from Kaseya. Whilst also representing Kaseya and Datto at numerous trade shows and technology conferences throughout Europe and around the world, connecting with Managed Service Providers, empowering them, and educating them on the value of a true unified IT solution.  

Irvin Shillingford

Hornetsecurity

Irvin Shillingford

Hornetsecurity

Irvin Shillingford is Hornetsecurity’s Regional Manager in Northern Europe, responsible for sales, channel relations and go-to-market strategy in the region. With over 35 years of experience in IT and cybersecurity. He has successfully driven partner ecosystem growth, Annual Recurring Revenue (ARR) uplift, and strategic partner enablement across the region. Recognised with awards including Cyber Security Educator of the Year (2023), Irvin champions initiatives like Hornetsecurity’s Customer Success Dashboard, enhancing partner retention and lifecycle management. His leadership aligns channel strategies with trends in AI-driven security and SaaS innovation, while fostering trusted, people-first partnerships. Irvin actively contributes to industry thought leadership, sharing insights on cybersecurity, partner development, and channel strategy.

James Nganga

Hornetsecurity

James Nganga

Hornetsecurity

With more than 15 years experience working with Distributions and Partners, James joined the Hornetsecurity Partner Account Management team in 2022 and is high performer globally recognised. His mission is to help MSPs grow and innovate to acquire clients and deliver best in class services. Most recently he is working with MSPs in the BeNeLux region, as well as the Greater London area.

Hena Kless

LastPass

Hena Kless

LastPass

Hena Kless is a Senior Solutions Consultant at LastPass, specializing in cybersecurity and password management. She has worked with a diverse range of clients, providing tailored strategies to enhance their security posture and mitigate risks associated with compromised credentials. Hena is a passionate advocate for cybersecurity education and frequently speaks at industry conferences and webinars. She is dedicated to empowering IT professionals with the knowledge and tools they need to implement effective security measures, ensuring both maximum protection and ease of use.


Shaun Riches

ConnectWise

Shaun Riches

ConnectWise

Shaun Riches is a seasoned technologist at ConnectWise, celebrated for his agility, problem-solving, and commitment to delivering exceptional MSP and end-user experiences. With a strong foundation in computing, business information systems, and electronic engineering, he brings decades of experience across diverse organisations, from global enterprises to specialist consultancies.

At ConnectWise, Shaun specialises in hyperautomation within the MSP industry, showing how partners can leverage intelligent automation to scale, improve efficiency, and build resilience in today’s competitive landscape. His passion lies in empowering teams through education and strategic technology adoption, enabling them to streamline processes, reduce overhead, and scale effectively. Shaun's global perspective and pragmatic insights make him an engaging and inspiring speaker on technology strategy and the future of managed services.

Alex Hitchen

Huntress

Alex Hitchen

Huntress

Alex is a Sales Engineer at Huntress, he works with MSPs to strengthen their security posture and build services around Threat Detection & Response. With a background in cybersecurity consulting, he brings practical experience helping partners deliver protection that works in the real world.

Today, he focuses on making it easier for MSPs to respond to threats, reduce risk, and grow their security offering. He regularly supports partners through technical enablement, workshops, and strategic conversations around managed security.

Meet our 2025 Event Sponsors