Agenda

2025 Agenda

Wednesday 10th September 2025 starting at 08:00 Local Time
08:00 Registration & Welcome Refreshments. Collect your badge before 9am for the chance to win a Nintendo Switch console!
09:00 Welcome, Opening Remarks and Housekeeping
09:05 Headline Sponsor Message

The state of the MSP market

Panel includes Defense.com, ConnectWise, and Huntress

In our opening debate, our panel will discuss the biggest trends and issues impacting the managed service community across the region. From the challenges of implementing and selling AI powered solution, to everything-as-a-service within a tougher regulatory landscape. With questions from the audience, this panel offers an engaging and interactive forum for active discussion with subject matter experts and MSPs.

09:10 PANEL SESSION
The state of the MSP market
In our opening debate, our panel will discuss the biggest trends and issues impacting the managed service community across the region. From the challenges of implementing and selling AI powered solution, to everything-as-a-service within a tougher regulatory landscape. With questions from the audience, this panel offers an engaging and interactive forum for active discussion with subject matter experts and MSPs.
Defense.com, ConnectWise, and Huntress

Resilience, Triumph and Leadership

Presented by Will Greenwood, MBE

Rugby World Cup winner Will Greenwood takes the audience on a journey through the highs and lows of his career. He’ll share stories of resilience, triumph and the lessons learned in the heat of elite competition. Will explores the essence of leadership under pressure, how great leaders inspire belief and drive change and in pursuit of a common goal. Drawing from his experience leading teams through transformation both on and off the field, he reveals how the principles of elite sport can directly translate to success in business.

09:40 KEYNOTE
Resilience, Triumph and Leadership
Presented by Will Greenwood, MBE
Rugby World Cup winner Will Greenwood takes the audience on a journey through the highs and lows of his career. He’ll share stories of resilience, triumph and the lessons learned in the heat of elite competition. Will explores the essence of leadership under pressure, how great leaders inspire belief and drive change and in pursuit of a common goal. Drawing from his experience leading teams through transformation both on and off the field, he reveals how the principles of elite sport can directly translate to success in business.

Building a better MSP

Panel includes Kaseya, Sophos, Lenovo, Object First, and CGI

In our second debate, our panel will discuss what it takes to build an efficient and profitable MSP operation. From staff recruitment, through service creation, marketing and sales, this session examines the key elements that drive success. With questions from the audience, this panel offers insights into emerging best practice from a team of industry experts.

10:10 PANEL SESSION
Building a better MSP
In our second debate, our panel will discuss what it takes to build an efficient and profitable MSP operation. From staff recruitment, through service creation, marketing and sales, this session examines the key elements that drive success. With questions from the audience, this panel offers insights into emerging best practice from a team of industry experts.
Kaseya, Sophos, Lenovo, Object First, and CGI
10:40 Morning Break and Networking
11:10 WELCOME BACK - Announcing the 3rd Prize Draw Winner for Bose Soundlink Bluetooth Speaker
11:15
Broadgate 2

Broadgate 1

11:15

Inside the 2025 Cyber Threat Landscape: Key Insights from Huntress

Presented by Name to be advised - Huntress

As cyber attacks grow more targeted and relentless, MSPs remain on the front lines defending small and medium businesses. In this fast-paced session, we’ll unpack key findings from the Huntress 2025 Cyber Threat Report; spotlighting the latest attack trends, real-world incident data, and the tactics adversaries are using to bypass traditional defenses. You'll walk away with actionable insights to strengthen your clients' security posture and stay one step ahead of today’s evolving threats.

Inside the 2025 Cyber Threat Landscape: Key Insights from Huntress
Name to be advised - Huntress

Smarter AI For All

Presented by Name to be advised - Lenovo

In this session, you will hear about Lenovo's vision to unleash the power of AI to drive Intelligent transformation in every aspect of our lives and every industry. Learn how you can team with Lenovo and our global partner ecosystem to bring AI to your customer's data where and when they need it most, from pocket to cloud.

Smarter AI For All
Name to be advised - Lenovo
11:25

Increasing Operational Margins while Decreasing Customer Cloud Costs

Presented by Gil Gross - Umbrella

In this session we will cover how providing Finops services to your customers can help • Reduce customer costs • Build trust with customers and be recognised as a Trusted Advisor • Improve your margins as an MSP supplying your customers with both cloud consumptions and value added services. We will also cover the evolution of cloud services over the past decade. Exploring both what customers are looking for and expecting from a Cloud Provider / MSP Finally we will touch on additional service offerings including the use of AI to improve customer offerings and tighten your relationship with your cloud customers.

Increasing Operational Margins while Decreasing Customer Cloud Costs
Gil Gross - Umbrella

Ransomware-Proof Backups with Immutable Storage

Presented by Name to be advised - Object First

Object First enables MSPs to safeguard data using ransomware-proof, immutable storage designed specifically for Veeam. Learn how a secure, simple and powerful approach to backup can help MSPs ensure business continuity for their clients.

Ransomware-Proof Backups with Immutable Storage
Name to be advised - Object First
11:35

Simplifying Compliance and Cybersecurity for MSPs

Presented by Name to be advised - Defense.com

Defense.com helps MSPs deliver managed security services that meet today's compliance and risk demands. By combining threat detection, vulnerability management and compliance automation in a single platform, MSPs can offer their clients enterprise-grade protection with less overhead.

Simplifying Compliance and Cybersecurity for MSPs
Name to be advised - Defense.com

Presentation by Platinum 9

The abstract for this presentation is not yet available.

Presentation by Platinum 9
11:45

IT Complete – Driving Efficiency and Growth for MSPs

Presented by Name to be advised - Kaseya

Kaseya's IT Complete platform is purpose-built to help MSPs improve operational efficiency, reduce costs and drive revenue growth. This session explores how a unified platform for RMM, PSA, security and compliance delivers real-world ROI and positions MSPs for long-term success.

IT Complete – Driving Efficiency and Growth for MSPs
Name to be advised - Kaseya

Presentation by Platinum 10

The abstract for this presentation is not yet available.

Presentation by Platinum 10
11:55

Securing Success: Ensuring End-to-End Protection for Your Business Data

Presented by Name to be advised - ConnectWise

This session outlines a proactive strategy for building customer trust, complying with regulations, and reducing risks related to data security incidents, all in the Microsoft 365 environment. End-to-end protection involves prevention, monitoring, and recovery phases. By proactively optimizing M365 security settings, businesses can strengthen defences and safeguard important information. Through proactive monitoring and rapid response, you and your customer can maintain real-time M365 security and protect against evolving risks. The presentation also highlights the importance of robust recovery strategies for swift data retrieval in case of corruption, loss, or disasters.

Securing Success: Ensuring End-to-End Protection for Your Business Data
Name to be advised - ConnectWise

Presentation by Platinum 11

The abstract for this presentation is not yet available.

Presentation by Platinum 11
12:05

Compliance, Insurance, and AI – The Latest Wave of Conversations Driving Cybersecurity Services

Presented by Kyle Torres - Sophos

Join Sophos as we discuss an overview with an aim to untangle the latest conversations driving cybersecurity services. Compliance, Cyberinsurance, and Generative AI all have end users asking questions. In this session we take a look at how each of these fit into the conversation around selling Cybersecurity Services.

Compliance, Insurance, and AI – The Latest Wave of Conversations Driving Cybersecurity Services
Kyle Torres - Sophos

Presentation by Platinum 12

The abstract for this presentation is not yet available.

Presentation by Platinum 12
12:15 Lunch Break and Networking
13:25 WELCOME BACK - Announcing the 2nd Prize Draw Winner for Apple AirPods

M&A and Investment: Unlocking MSP Growth and Exit Opportunities

Panel includes FluidOne, Counting Creators Ltd, and Windsor Telecom

The UK MSP landscape in 2025 presents a wave of opportunity—whether you're planning to scale through acquisition, positioning for investment, or exploring exit strategies. In this panel, expert advisors and experienced MSP leaders will unpack current M&A trends, the key attributes buyers are seeking, and how valuations are shifting in the UK market. We’ll explore how to prepare your business for a transaction, identify the right strategic or financial buyers, and navigate the deal process - from initial engagement through to integration. Whether you're buy-side, sell-side, or somewhere in between, this session offers practical insight to help you capitalise on market momentum.

13:30 PANEL SESSION
M&A and Investment: Unlocking MSP Growth and Exit Opportunities
The UK MSP landscape in 2025 presents a wave of opportunity—whether you're planning to scale through acquisition, positioning for investment, or exploring exit strategies. In this panel, expert advisors and experienced MSP leaders will unpack current M&A trends, the key attributes buyers are seeking, and how valuations are shifting in the UK market. We’ll explore how to prepare your business for a transaction, identify the right strategic or financial buyers, and navigate the deal process - from initial engagement through to integration. Whether you're buy-side, sell-side, or somewhere in between, this session offers practical insight to help you capitalise on market momentum.
FluidOne, Counting Creators Ltd, and Windsor Telecom

Securing the Future: How MSPs Can Thrive Amid Evolving Cyber Threats

Presented by Lisa Ventura

Lisa Ventura MBE FCIIS explores the critical challenges MSPs must overcome to remain effective and competitive in a world defined by AI-powered attacks, increasing regulatory pressure, and an evolving cyber-crime economy. Drawing on real-world insights and strategic foresight, this session will unpack the dual challenge of managing today’s cyber security demands while preparing for the threats of tomorrow.

14:00 KEYNOTE
Securing the Future: How MSPs Can Thrive Amid Evolving Cyber Threats
Presented by Lisa Ventura
Lisa Ventura MBE FCIIS explores the critical challenges MSPs must overcome to remain effective and competitive in a world defined by AI-powered attacks, increasing regulatory pressure, and an evolving cyber-crime economy. Drawing on real-world insights and strategic foresight, this session will unpack the dual challenge of managing today’s cyber security demands while preparing for the threats of tomorrow.
14:30 Introducing industry experts in each room and drinks break
14:40
Broadgate 2

Broadgate 1

Bishopsgate

14:40

INDUSTRY EXPERT SESSION - (Peering & Community)

Presented by Name to be advised - GTIA

The abstract for this presentation is not yet available.

INDUSTRY EXPERT SESSION - (Peering & Community)
Name to be advised - GTIA

The Unified MSP Platform – Powering Profitable Growth

Presented by Name to be advised - SuperOps

SuperOps combines PSA, RMM and documentation in a unified platform designed for modern MSPs. This session explains how unifying tools drives operational efficiency, accelerates response times and supports sustainable business growth.

The Unified MSP Platform – Powering Profitable Growth
Name to be advised - SuperOps

Automate Everything – Unlocking MSP Efficiency with Rewst

Presented by Name to be advised - Rewst

Rewst enables MSPs to automate time-consuming processes like ticketing, onboarding and reporting through easy-to-use workflows. Discover how purpose-built automation helps MSPs improve margins and scale operations without adding headcount.

Automate Everything – Unlocking MSP Efficiency with Rewst
Name to be advised - Rewst
14:50

AI-Powered Email Security – Stopping Phishing in Real Time

Presented by Name to be advised - Ironscales

Ironscales offers an AI-powered, self-learning email security platform that stops phishing attacks before they reach inboxes. This session explores how MSPs can protect clients with intelligent threat detection and automated response capabilities.

AI-Powered Email Security – Stopping Phishing in Real Time
Name to be advised - Ironscales

Streamlining IT Management – Why Simplicity Scales

Presented by Name to be advised - NinjaOne

NinjaOne is a unified IT operations platform that helps MSPs manage endpoints, automate tasks and support end-users from a single pane of glass. This session covers how simplicity in IT management drives better service delivery and business growth.

Streamlining IT Management – Why Simplicity Scales
Name to be advised - NinjaOne

Delivering Integrated Cybersecurity and Productivity Solutions

Presented by Name to be advised - OpenText Cybersecurity

OpenText empowers MSPs with integrated cybersecurity and productivity tools tailored for SMBs. This session highlights how MSPs can use OpenText’s insight-driven platform to improve client protection, efficiency and compliance.

Delivering Integrated Cybersecurity and Productivity Solutions
Name to be advised - OpenText Cybersecurity
15:00

Build a Safe Digital Future

Presented by Name to be advised - Hornetsecurity

Explore evolving threats and AI, compliance challenges with NIS2 and DORA, and the importance of data backup. Learn how human factors and automation, like 365 Multi-Tenant Manager, enhance cybersecurity and business growth. Discover solutions for a resilient and secure digital landscape.

Build a Safe Digital Future
Name to be advised - Hornetsecurity

INDUSTRY EXPERT SESSION

Presented by Paul Green - MSP Marketing Edge

The abstract for this presentation is not yet available.

INDUSTRY EXPERT SESSION
Paul Green - MSP Marketing Edge

Networking Excellence & Seamless Connectivity with Ruijie

Presented by Matthew Prince - The Change Organisation

The Change Organisation supports MSPs in delivering cost-effective but timely hardware procurement services. Partnered with Ruijie Networks, this is session gives an introduction to the Vendor and how we are supporting the MSP market with an intuitive AI driven cloud.

Networking Excellence & Seamless Connectivity with Ruijie
Matthew Prince - The Change Organisation
15:10

Empowering MSPs with Cloud, Security and AI-Driven Services

Presented by Name to be advised - Arrow

Arrow supports MSPs through its ArrowSphere platform – enabling them to deliver cloud, security and AI-based services at scale. Learn how MSPs can use Arrow's tools, ecosystem and marketplace to drive customer success and simplify operations.

Empowering MSPs with Cloud, Security and AI-Driven Services
Name to be advised - Arrow

Simplifying Identity and Access Management for MSPs

Presented by Name to be advised - LastPass

LastPass helps MSPs secure their clients through simple and scalable password management. This session explains how LastPass supports compliance, reduces risk and gives MSPs control over user access with ease.

Simplifying Identity and Access Management for MSPs
Name to be advised - LastPass

Simplifying Secure Access – The Future of Passwordless for MSPs

Presented by Name to be advised - 1Password

1Password enables MSPs to deliver modern, secure access solutions that go beyond traditional password management. In this session, we explore how human-centric security – including passwordless authentication, Secrets Automation and secure credential sharing – helps MSPs reduce risk, improve client experience and strengthen compliance. Learn how 1Password’s intuitive platform supports productivity without compromising security across growing IT environments.

Simplifying Secure Access – The Future of Passwordless for MSPs
Name to be advised - 1Password
15:20 Presentation by Gold 11 Presentation by Gold 12 INDUSTRY EXPERT SESSION - Your P&L is probably lying to you!
Heather MacDonald Alford - Counting Creators Ltd

The MSP Growth Panel – Real Strategies. Real Success.

Panel includes Camwood, Nanjgel Solutions, and Redcentric

This MSP-only panel brings together successful operators to share what’s actually driving growth in 2025. From evolving service offerings to embedding AI, streamlining operations and delivering more strategic client outcomes – our panelists will unpack the practical steps they’re taking to stay competitive and scale. No vendors, no pitches – just real-world lessons, wins and challenges from MSPs who are navigating the same landscape as you.

15:30 PANEL SESSION
The MSP Growth Panel – Real Strategies. Real Success.
This MSP-only panel brings together successful operators to share what’s actually driving growth in 2025. From evolving service offerings to embedding AI, streamlining operations and delivering more strategic client outcomes – our panelists will unpack the practical steps they’re taking to stay competitive and scale. No vendors, no pitches – just real-world lessons, wins and challenges from MSPs who are navigating the same landscape as you.
Camwood, Nanjgel Solutions, and Redcentric
16:00 Closing Remarks. Announcing the 1st Prize Draw Winner for Apple iPad plus Networking Drinks Reception
Presentation times and order are subject to change. This agenda was last updated on 19 Jul 2025 at 12:51am.

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