08:00
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Registration & Welcome Refreshments. Collect your badge before 9am for the chance to win a Nintendo Switch console!
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09:00
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Welcome, Opening Remarks and Housekeeping
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09:05
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Headline Sponsor Message
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09:10
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PANEL SESSION
The state of the MSP market
In our opening debate, our panel will discuss the biggest trends and issues impacting the managed service community across the region. From the challenges of implementing and selling AI powered solution, to everything-as-a-service within a tougher regulatory landscape. With questions from the audience, this panel offers an engaging and interactive forum for active discussion with subject matter experts and MSPs.
Defense.com, ConnectWise, and Huntress
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09:40
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KEYNOTE
Resilience, Triumph and Leadership
Presented by Will Greenwood, MBE
Rugby World Cup winner Will Greenwood takes the audience on a journey through the highs and lows of his career. He’ll share stories of resilience, triumph and the lessons learned in the heat of elite competition. Will explores the essence of leadership under pressure, how great leaders inspire belief and drive change and in pursuit of a common goal. Drawing from his experience leading teams through transformation both on and off the field, he reveals how the principles of elite sport can directly translate to success in business.
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10:10
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PANEL SESSION
Building a better MSP
In our second debate, our panel will discuss what it takes to build an efficient and profitable MSP operation. From staff recruitment, through service creation, marketing and sales, this session examines the key elements that drive success. With questions from the audience, this panel offers insights into emerging best practice from a team of industry experts.
Kaseya, Sophos, Lenovo, Object First, and CGI
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10:40
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Morning Break and Networking
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11:10
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WELCOME BACK - Announcing the 3rd Prize Draw Winner for Bose Soundlink Bluetooth Speaker
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12:15
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Lunch Break and Networking
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13:25
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WELCOME BACK - Announcing the 2nd Prize Draw Winner for Apple AirPods
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13:30
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PANEL SESSION
M&A and Investment: Unlocking MSP Growth and Exit Opportunities
The UK MSP landscape in 2025 presents a wave of opportunity—whether you're planning to scale through acquisition, positioning for investment, or exploring exit strategies. In this panel, expert advisors and experienced MSP leaders will unpack current M&A trends, the key attributes buyers are seeking, and how valuations are shifting in the UK market. We’ll explore how to prepare your business for a transaction, identify the right strategic or financial buyers, and navigate the deal process - from initial engagement through to integration. Whether you're buy-side, sell-side, or somewhere in between, this session offers practical insight to help you capitalise on market momentum.
FluidOne, Counting Creators Ltd, and Windsor Telecom
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14:00
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KEYNOTE
Securing the Future: How MSPs Can Thrive Amid Evolving Cyber Threats
Presented by Lisa Ventura
Lisa Ventura MBE FCIIS explores the critical challenges MSPs must overcome to remain effective and competitive in a world defined by AI-powered attacks, increasing regulatory pressure, and an evolving cyber-crime economy. Drawing on real-world insights and strategic foresight, this session will unpack the dual challenge of managing today’s cyber security demands while preparing for the threats of tomorrow.
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14:30
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Introducing industry experts in each room and drinks break
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14:40
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Broadgate 2
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Broadgate 1
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Bishopsgate
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15:20
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Presentation by Gold 11
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Presentation by Gold 12
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INDUSTRY EXPERT SESSION - Your P&L is probably lying to you!
Heather MacDonald Alford - Counting Creators Ltd
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15:30
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PANEL SESSION
The MSP Growth Panel – Real Strategies. Real Success.
This MSP-only panel brings together successful operators to share what’s actually driving growth in 2025. From evolving service offerings to embedding AI, streamlining operations and delivering more strategic client outcomes – our panelists will unpack the practical steps they’re taking to stay competitive and scale. No vendors, no pitches – just real-world lessons, wins and challenges from MSPs who are navigating the same landscape as you.
Camwood, Nanjgel Solutions, and Redcentric
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16:00
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Closing Remarks. Announcing the 1st Prize Draw Winner for Apple iPad plus Networking Drinks Reception
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