London continues to stand at the centre of the UK and European technology landscape – a global hub where enterprise demand, financial services, innovation, and investment converge. In 2026, organisations across the capital are accelerating digital transformation initiatives to improve efficiency, create new services, and stay ahead in an increasingly competitive and regulated environment.
Managed Services Summit London 2026 is designed to reflect this unique market dynamic, focusing on how MSPs can position themselves as strategic partners to businesses operating at the heart of one of the world’s most influential tech ecosystems. From supporting complex, multi-site organisations to enabling agile, cloud-first operations, MSPs play a critical role in helping London-based businesses scale and innovate.
The Summit will explore the technologies and strategies driving this evolution – including advanced cybersecurity, cloud optimisation, AI-led services, and collaboration tools – while also addressing key considerations such as UK-specific compliance, data governance, and the continued shift towards hybrid working.
Alongside customer-focused opportunities, the agenda will examine how MSPs can strengthen their own organisations in a highly competitive London market. This includes attracting and retaining top talent, building scalable and resilient service models, and developing differentiated offerings that stand out in a crowded provider landscape.
Join the conversation at the centre of the industry.
Be informed, challenged, and inspired.
2026 Agenda
| Wednesday 9th September 2026 starting at 08:00 Local Time | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The MSP Market Outlook – Trends Reshaping the IndustryPanel includes Connectwise, Topsec Cloud Solutions, Microsoft, and HuntressThe managed services sector continues to evolve rapidly as organisations rely more heavily on external IT partners to deliver secure, scalable and cost-effective technology services. In this opening panel, industry leaders explore the major forces currently shaping the MSP landscape in the UK and across Europe. The discussion will examine how MSPs are responding to rising customer expectations, increasing cybersecurity risk, and the growing role of automation and AI in service delivery. At the same time, providers must navigate pricing pressure, vendor complexity and an increasingly competitive market. Panellists will share their perspectives on where the biggest opportunities lie for MSPs over the next three to five years. Topics include evolving service portfolios, differentiating through vertical expertise, and improving operational efficiency through automation. For MSP leaders, the session aims to provide a practical understanding of how the market is shifting and what strategies successful providers are adopting to stay ahead. Attendees will leave with insights into where growth is likely to come from, how customer buying behaviour is changing, and the operational adjustments MSPs need to make to remain competitive. Name to be advisedConnectwise Name to be advisedTopsec Cloud Solutions Name to be advisedMicrosoft 
Tim JeffcoatTechnical Presales Engineer Huntress
Between the Sticks: A Fireside Chat with Peter ShiltonPresented by Peter Shilton CBEFormer Leicester City, Stoke City, Nottingham Forest, Southampton, Derby County and England goalkeeper Peter Shilton joins us for a fascinating fireside chat reflecting on one of the greatest careers in English football history. England’s most capped player and a legend of three World Cups, Shilton will share stories from a career spanning two decades at the top of the game, alongside insights into leadership, longevity, pressure and performing on football’s biggest stages.
Operational Excellence – Building a High-Performance MSPPanel includes Sherweb, Hornetsecurity, Barracuda, and SophosRunning a profitable MSP requires far more than strong technical capability. Sustainable growth depends on operational discipline, scalable service delivery models and a clear strategy for building and retaining talented teams. This panel focuses on the internal foundations of a successful managed services business. Panellists will discuss how MSPs can build efficient operational structures that allow them to deliver consistent service while maintaining strong margins. Key challenges include recruiting and retaining skilled engineers, managing an expanding technology stack, and maintaining service quality as customer environments become more complex. At the same time, MSPs have significant opportunities to streamline operations through automation, standardisation and improved service design. Discussion will cover practical topics such as service packaging, improving customer onboarding, aligning sales and technical teams, and building a culture that supports long-term growth. The panel will also explore how MSPs can scale their businesses without dramatically increasing overheads. For MSP leaders, the goal is to identify proven operational practices that support sustainable growth while ensuring the organisation remains efficient, resilient and capable of delivering consistent customer outcomes. 
David MaginnesPartner Development Manager Sherweb 
James NgangaPartner Account Manager Hornetsecurity Name to be advisedBarracuda Name to be advisedSophos
MSP Consolidation – Navigating M&A, Investment and Exit StrategiesPanel includes Smartdesc, Fluid One, and Ex2 ConsultancyConsolidation continues to reshape the managed services market as investors and strategic buyers look to build larger, more capable service providers. For many MSPs, mergers, acquisitions and external investment are becoming important pathways to accelerate growth or realise shareholder value. This panel explores how the M&A landscape is evolving and what it means for MSP owners and executives. Panellists will discuss the attributes that buyers and investors are increasingly seeking, including recurring revenue models, strong customer retention, vertical expertise and operational maturity. The conversation will also examine the practical challenges involved in preparing a business for investment or sale. Topics include improving financial visibility, strengthening leadership teams and ensuring operational processes can scale post-transaction. For MSPs considering acquisitions themselves, the panel will highlight how smaller providers can expand their footprint, add new capabilities or enter new markets through strategic deals. Attendees will gain insight into how valuations are shifting, how deals are structured, and what steps MSP leaders can take today to position their organisations for long-term strategic growth. 
Adam MonksDirector Smartdesc 
Jesse HarfieldGroup Managing Director - IT Services Fluid One 
Ken RoulstonManaging Partner Ex2 Consultancy
Preserving the human edge: leadership, performance and staying at the topPresented by Alexandra ForsythDrawing on her experience as a creative and technology founder, TEDx speaker and creator of the Take A Chance on You platform, Alexandra Forsyth will explore what it really takes for leaders to sustain success without burning out. Her session will look beyond targets, pressure and performance metrics to focus on the human qualities that help leaders keep going, make better decisions and support the people around them. Alexandra will invite the audience to reflect on the difference between leaders who endure and those who quietly step away. Using her H.U.M.A.N. ROI framework, she will examine how self-awareness, resilience, autonomy and healthier team cultures can help leaders stay effective over the long term. The session will offer practical ideas for building organisations where people can adapt, perform and thrive without losing sight of themselves.
Scaling the Modern MSP – Real-World Growth StrategiesPanel includes boxxe, Counting Creators, Law 365, and NutbourneGrowth remains the top priority for most managed service providers, but scaling successfully requires more than simply adding new customers. MSP leaders must continually evolve their service offerings, operational processes and go-to-market strategies to remain competitive. In this MSP-focused panel, experienced operators share what is actually driving growth inside their businesses today. The discussion will explore how successful MSPs are refining their service portfolios, expanding cybersecurity offerings and integrating automation into service delivery. Panellists will also examine the organisational challenges that come with growth, including managing larger teams, maintaining service quality and ensuring customer relationships remain strong as the business scales. A key focus will be on the practical decisions MSP leaders are making around pricing, vendor selection and service standardisation. The panel will also explore how providers are responding to emerging opportunities around AI-driven services and advanced security offerings. For MSP owners and executives, the session aims to deliver candid insights into the strategies that are helping peers grow their businesses while navigating an increasingly complex technology and services landscape. 
Amar IqbalHead of Managed Services boxxe 
Heather AlfordDirector Counting Creators 
Kim SimmondsVisionary CEO & Founder Law 365 
Marcus EvansManaging Director Nutbourne
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