Agenda

Transformation, Innovation and Differentiation

Across the world, and particularly in the UK, 2024 is a time when organisations are looking to use technology to transform their operations, innovate in product development and services and differentiate themselves from their competitors.

Thus, the Managed Services Summit London 2024 will focus on how MSPs can help their customers achieve these three imperatives whilst at the same time ensuring they are able to provide these clients with the best-in-class security, cloud and collaboration services.

The Summit will address these highly critical issues in depth alongside discussing the development of remote and hybrid working, data privacy and compliance, and sustainable and green IT services.

In particular, this year's Summit will address issues within the MSPs own organisation such as Talent Management and Skill Development, building a first-class services environment and creating an innovative Cybersecurity practice.

At MSS London 2024 as well as panel discussions and keynotes there is extensive networking time for delegates to meet with potential business partners and their peers across the region.

The Managed Services Summit London 2024 is a C-suite event that addresses the most important issues facing MSPs today and gives real insight into tomorrow's opportunities.

Register now to secure your place at the UK’s top event for MSPs.

Be stimulated, energised and inspired.

2024 Agenda

Wednesday 11th September 2024 starting at 08:00 Local Time
08:00 Registration and welcome refreshments
09:00 Welcome / Opening remarks / Housekeeping
09:05 GFI Software - Headline Sponsor Welcome

Here and now! What does the MSP sector in the UK look like today?

Panel includes Pax8, Kaseya, GFI Software, BlackFog, and ConnectWise

For our opening plenary session, our panellist will examine the current state of the managed services market across the UK. With questions from the audience, the lively debate will focus on challenges, opportunities and the strategies that are working today across key areas including sales, marketing, and service delivery to understand the best practice for driving revenue, growth, and differentiation within a highly competitive landscape.

09:10 PANEL SESSION
Here and now! What does the MSP sector in the UK look like today?
For our opening plenary session, our panellist will examine the current state of the managed services market across the UK. With questions from the audience, the lively debate will focus on challenges, opportunities and the strategies that are working today across key areas including sales, marketing, and service delivery to understand the best practice for driving revenue, growth, and differentiation within a highly competitive landscape.
Pax8, Kaseya, GFI Software, BlackFog, and ConnectWise

Derek Redmond

Presented by Derek Redmond

The abstract for this presentation is not yet available.

09:35 KEYNOTE
Derek Redmond
Presented by Derek Redmond

The Next Five! What longer term strategies will deliver success?

Panel includes SonicWall, Good Sign, Atera, Stellar Cyber, and Giacom

For our second plenary session, our panellists will look at the longer terms evolution of our marketplace to provide business leaders with insights into the wider trends and market forces that will impact success. With questions from the audience, this thought-provoking debate will examine emerging technologies such as AI, regulatory changes, and societal factors that MSP's should factor into longer term strategic decision making.

10:15 PANEL SESSION
The Next Five! What longer term strategies will deliver success?
For our second plenary session, our panellists will look at the longer terms evolution of our marketplace to provide business leaders with insights into the wider trends and market forces that will impact success. With questions from the audience, this thought-provoking debate will examine emerging technologies such as AI, regulatory changes, and societal factors that MSP's should factor into longer term strategic decision making.
SonicWall, Good Sign, Atera, Stellar Cyber, and Giacom
10:40 Coffee Break & Networking
11:00
Breakout A

Breakout B

11:00

MSPs - Get Your Life Back

Presented by Jozef Kacala - GFI Software

GFI software will discuss its fastest-growing product, GFI AppManager AI, and the game-changing benefits of enabling MSPs to manage multiple products and customers from a single dashboard. GFI Software is also announcing GFI AppManager AI’s RADAR™ feature, offering proactive monitoring of vulnerabilities and threats across users, networks, and applications, helping IT teams to avert potential security breaches.

MSPs - Get Your Life Back
Jozef Kacala - GFI Software

Leadership and Cybersecurity for MSPs

Presented by Michael E Crean - SonicWall

As we watch the threat landscape change daily – it is easy to get lost in which way is up. Who can keep up with the alphabet soup of acronyms; EPP, EDR, MDR, NGAV, Zero Trust, SIEM, or XDR, (and the list goes on)? Adding to this confusion are the thousands of security offerings that are all claiming to be “the one”. Accepting that People, Process, and Technology acting as one suit of armor is how we find true success and learning from our past should certainly be the quickest path to success during these difficult times. We will discuss some of the key elements in finding success on this battlefield of the threat landscape and focus on lessons learned around; Patch Management, RBAC, MFA, and more. Discussing some of these foundational pieces is where we start and then focusing on tools and services that will combat the latest attacks while supporting your People, assisting in your Process, and strengthening your Technology is where we will end up.

Leadership and Cybersecurity for MSPs
Michael E Crean - SonicWall
11:10

Presentation by Kaseya

Presented by Jack Cooke - Kaseya

The abstract for this presentation is not yet available.

Presentation by Kaseya
Jack Cooke - Kaseya

Presentation by Atera

Presented by Name to be advised - Atera

The abstract for this presentation is not yet available.

Presentation by Atera
Name to be advised - Atera
11:20

Building value and efficiency through process perfection

Presented by Sam Callaghan - ConnectWise

In order to achieve success as an MSP, it is widely recognised that implementing Artificial Intelligence (AI) is crucial. However, the secret to effectively harnessing the power of AI lies in prioritising process optimisation before automation. This topic delves into the significance of focusing on refining and perfecting existing processes prior to integrating AI technologies. By understanding why this approach is key to success, MSPs can pave the way for seamless AI implementation, making the entire process significantly easier and more impactful.

Building value and efficiency through process perfection
Sam Callaghan - ConnectWise

Presentation by Stellar Cyber

Presented by Name to be advised - Stellar Cyber

The abstract for this presentation is not yet available.

Presentation by Stellar Cyber
Name to be advised - Stellar Cyber
11:30

Presentation by Pax8

Presented by Alex Bermudez - Pax8

The abstract for this presentation is not yet available.

Presentation by Pax8
Alex Bermudez - Pax8

Presentation by Good Sign

Presented by Name to be advised - Good Sign

The abstract for this presentation is not yet available.

Presentation by Good Sign
Name to be advised - Good Sign
11:40

Innovative technologies: An MSPs defence against cybercrime

Presented by Dr Darren Williams - BlackFog, and Matt Scotney-Jones - BlackFog

organizations increasingly rely on technology, MSPs and MSSPs have become high value targets for cybercriminals, as successfully compromising an MSP means gaining easy access to that vendor’s entire portfolio. With MSP/MSSPs often acting as the line of defense between these attackers and their clients, it is crucial to invest in the latest technology to maintain and secure internal IT infrastructures as well as those of their clients. Traditional defenses are failing to protect the most valuable asset – data! With exfiltration occurring in 92% of attacks and extortion at an all time high, new innovative solutions such as anti data exfiltration (ADX) are becoming an integral part of any effective cybersecurity strategy. Join this session to find out more about the importance of integrating new technologies to prevent data exfiltration and extortion.

Innovative technologies: An MSPs defence against cybercrime
Dr Darren Williams - BlackFog, and Matt Scotney-Jones - BlackFog

Why all MSPs should sell mobile and how we make it simple

Presented by Nathan Marke - Giacom

The abstract for this presentation is not yet available.

Why all MSPs should sell mobile and how we make it simple
Nathan Marke - Giacom
11:50 Breakout A - Panel Q&A
This panel session offers an opportunity for delegates to drive the agenda and gain insights from individual speakers and the wider panel. Whether it's specific questions based on a proceeding presentation or more general interests, each Breakout Q&A session offers viewpoints from subject matter experts from across a diverse range of industry and personal perspectives.
Breakout B - Panel Q&A
This panel session offers an opportunity for delegates to drive the agenda and gain insights from individual speakers and the wider panel. Whether it's specific questions based on a proceeding presentation or more general interests, each Breakout Q&A session offers viewpoints from subject matter experts from across a diverse range of industry and personal perspectives.
12:10 Lunch Break
13:20 Keynote #2 - Title to be confirmed
14:05 Introducing the industry experts that are in each room. Announcing 3rd Prize: 3-course Lunch for Two at Gordon Ramsay's Savoy Grill
14:15
Breakout A

Breakout B

Breakout C

14:15

Industry Expert

Presented by Michelle Coombs - The Tech Leader Network

The abstract for this presentation is not yet available.

Industry Expert
Michelle Coombs - The Tech Leader Network

MSP Scale Secrets

Presented by Ian Luckett - MSP Growth Hub

In this session Ian Luckett, one of the UK's leading MSP Growth Experts, shares with you the secrets to successfully scaling your MSP….with confidence. He will break down the exact framework they use at The MSP Growth Hub and share the do's and don'ts to successfully building traction and motivation when you want to scale your MSP. After this session, you will walk away with insights and actions to give you more time , profits and freedom that you can implement FOR FREE, as soon as you get back to the office.

MSP Scale Secrets
Ian Luckett - MSP Growth Hub

The easy marketing system that wins MSPs new clients

Presented by Paul Green - MSP Marketing Edge

Most MSPs have very haphazard marketing. A bit of LinkedIn here, a one off campaign there. But if you want to make it easy to grow your MSP, you need a marketing system. In his only UK talk this year, the world's go to MSP marketing expert Paul Green will tell you about the 4 big marketing problems that stop you from winning new clients, and an easy 3 step system to overcome them.

The easy marketing system that wins MSPs new clients
Paul Green - MSP Marketing Edge
14:30

Invisible Dangers: Insights from the CyberSmart MSP Survey 2024

Presented by Adam Pilton - CyberSmart

Prepare to be captivated as Adam unveils the startling findings of the CyberSmart MSP Survey 2024, exposing the unseen dangers lurking in the shadows for Managed Service Providers (MSPs). With stories from his days as a cyber detective and insights from his work with global enterprises, Adam will take you on a journey to discover the hidden risks that could jeopardise your operations and learn the strategies to outsmart these threats.

Invisible Dangers: Insights from the CyberSmart MSP Survey 2024
Adam Pilton - CyberSmart

Revolutionizing Small Business Cybersecurity and Microsoft Productivity with an AI-Powered, Insight-Driven Platform from OpenText

Presented by Steven Wood - OpenText

Discover our comprehensive cybersecurity platform, seamlessly integrating prevention, protection, detection, compliance, recovery, and continuity. This streamlined platform, built and designed for MSPs, includes Microsoft subscription management to ensure robust security and operational resilience. Easily administer, manage, and bill clients while empowering teams to stay ahead of customer threats with advanced AI-driven insights and versatile tools. Our OpenText Secure Cloud platform supports a holistic approach to cybersecurity, and Microsoft productivity for small businesses to thrive in a secure digital environment.

Revolutionizing Small Business Cybersecurity and Microsoft Productivity with an AI-Powered, Insight-Driven Platform from OpenText
Steven Wood - OpenText

Presentation by SuperOps

Presented by Name to be advised - SuperOps

The abstract for this presentation is not yet available.

Presentation by SuperOps
Name to be advised - SuperOps
14:40

Presentation by Keeper

Presented by Marcia Dempster - Keeper

The abstract for this presentation is not yet available.

Presentation by Keeper
Marcia Dempster - Keeper

Compliance, Insurance, and AI – The Latest Wave of Conversations Driving Cybersecurity Services

Presented by Kyle Torres - Sophos

Join Sophos as we discuss an overview with an aim to untangle the latest conversations driving cybersecurity services. Compliance, Cyberinsurance, and Generative AI all have end users asking questions. In this session we take a look at how each of these fit into the conversation around selling Cybersecurity Services.

Compliance, Insurance, and AI – The Latest Wave of Conversations Driving Cybersecurity Services
Kyle Torres - Sophos

Automate Compliance. Simplify Security

Presented by Hiten Jotangia - Vanta

This session will explore how Vanta, the leading Trust Management Platform, empowers service partners to unlock new revenue streams with a comprehensive suite of security and compliance-related services. Learn how Vanta's unmatched automation, customization, open API, and AI-powered functionality streamline operations, enhance client retention, and accelerate revenue growth. This session will cover Vanta's background, the importance of compliance, Vanta's unique approach, and how it's tailored to support service providers.

Automate Compliance. Simplify Security
Hiten Jotangia - Vanta
14:50

Leading the Charge: Heimdal's Unified Vision for MS(S)Ps

Presented by Morten Kjaersgaarded - Heimdal

MS(S)Ps face evolving cybersecurity and scaling challenges in today's dynamic digital landscape. Join Heimdal's Founder and Chairman to explore how Heimdal's unified cybersecurity solutions empower MS(S)Ps. Learn to enhance efficiency, strengthen security, and gain a competitive edge. Discover how Heimdal's suite streamlines services, fortifies defences, and unlocks growth opportunities. Don't miss out on redefining real-world cybersecurity success.

Leading the Charge: Heimdal's Unified Vision for MS(S)Ps
Morten Kjaersgaarded - Heimdal

Billing & Beyond: Embracing a Data-Driven Strategy for MSP Success

Presented by Ben Rogers - CloudBilling

To be a successful MSP, adopting a data-driven strategy is crucial. Can billing become the catalyst for this transformation? This session will delve into moving past traditional billing methods to use them as the foundation for a comprehensive, data-driven organisational strategy.

Billing & Beyond: Embracing a Data-Driven Strategy for MSP Success
Ben Rogers - CloudBilling

Presentation by Also

Presented by Name to be advised - Also

The abstract for this presentation is not yet available.

Presentation by Also
Name to be advised - Also
15:00

Embrace the Power of Choice: Enhancing Flexibility and Customer Empowerment

Presented by Chris Marks - Parallels

In this session, Chris will guide you on a journey to discover how organizations designed for choice are far better equipped to adapt to the myriad and often surprising challenges that businesses face today. He will delve into the advantages of providing diverse application delivery services tailored to various customer needs, as opposed to relying on a single-solution approach. Chris will also explore strategies for implementing changes in how applications and data are delivered to customers while maintaining a consistent user experience. By the end of the session, you will have a deeper understanding of the importance of flexibility in application delivery and how it can significantly enhance your organization's ability to respond to evolving market demands and the expectations of your customers.

Embrace the Power of Choice: Enhancing Flexibility and Customer Empowerment
Chris Marks - Parallels

ArrowSphere AI: Your Cloud Business Game-Changer.

Presented by James Woods - Arrow

Join us to explore how ArrowSphere’s AI Assistant is revolutionising cloud business management. Powered by Microsoft Azure AI ArrowSphere’s AI Assistant is a cutting-edge tool designed to streamline workflows, automate routine tasks, and provide intelligent insights. Learn how you can unearth new business opportunities, increase efficiencies, and discover new revenue potential.

ArrowSphere AI: Your Cloud Business Game-Changer.
James Woods - Arrow

Presentation by Huntress

Presented by Name to be advised - Huntress

The abstract for this presentation is not yet available.

Presentation by Huntress
Name to be advised - Huntress
15:10 Breakout A - Panel Q&A
This panel session offers an opportunity for delegates to drive the agenda and gain insights from individual speakers and the wider panel. Whether it's specific questions based on a proceeding presentation or more general interests, each Breakout Q&A session offers viewpoints from subject matter experts from across a diverse range of industry and personal perspectives.
Breakout B - Panel Q&A
This panel session offers an opportunity for delegates to drive the agenda and gain insights from individual speakers and the wider panel. Whether it's specific questions based on a proceeding presentation or more general interests, each Breakout Q&A session offers viewpoints from subject matter experts from across a diverse range of industry and personal perspectives.
Breakout C - Panel Q&A
This panel session offers an opportunity for delegates to drive the agenda and gain insights from individual speakers and the wider panel. Whether it's specific questions based on a proceeding presentation or more general interests, each Breakout Q&A session offers viewpoints from subject matter experts from across a diverse range of industry and personal perspectives.
15:25 Coffee Break & Networking
15:40
Breakout A

Breakout B

Breakout C

15:40

Improve Customer Business Outcomes with Complete and Scalable Services Offering

Presented by Henrik Davidsson - Check Point

In today's world where managed security providers face complexity of the threat landscape, compliance and regulatory requirements, while managing skill shortage, alert fatigues, vendor fragmentation and cost control, the answer is working with a partner that enables platform consolidation and unique support in the service creation process to mitigate these increasing internal and external challenges. In this session, you will discover how Check Point, a leading AI-powered, cloud-delivered cyber security platform provider, continues to drive market evolution & innovation by empowering MSPs to reduce time to market and create scalable and complete cybersecurity services with clear business outcomes.

Improve Customer Business Outcomes with Complete and Scalable Services Offering
Henrik Davidsson - Check Point

Infrastructure monitoring: Meet SLAs, boost profitability, drive growth

Presented by Mike Walton - ITRS Opsview

The abstract for this presentation is not yet available.

Infrastructure monitoring: Meet SLAs, boost profitability, drive growth
Mike Walton - ITRS Opsview
Presentation Title to be Confirmed
15:50

Presentation by Mimecast

Presented by Name to be advised - Mimecast

The abstract for this presentation is not yet available.

Presentation by Mimecast
Name to be advised - Mimecast
Presentation Title to be Confirmed Presentation Title to be Confirmed
15:50

Transforming DBA Workflows: Innovative Approaches to Increase MSP Profitability

Presented by Per Christopher Undheim - dbWatch

In today's fast-paced IT landscape, Managed Service Providers (MSPs) must continuously seek innovative strategies to enhance productivity and profitability. This presentation, "Transforming DBA Workflows: Innovative Approaches to Increase MSP Profitability," delves into the advanced methodologies and tools that can revolutionize database administration (DBA) workflows. Leveraging insights from industry experts and the cutting-edge capabilities of dbWatch Control Center, we explore how MSPs can optimize DBA efficiency, streamline operations, and significantly reduce costs. We begin by providing a brief overview of dbWatch, a company founded by database consultants in 2001, dedicated to developing tools for efficient database management. dbWatch Control Center stands out by offering comprehensive database monitoring and management, enabling DBAs to proactively address issues, improve performance, and maintain security compliance. Key topics include: • Enhanced Monitoring and Management: Discover how dbWatch Control Center provides detailed, cross-platform monitoring and integrated management capabilities, allowing DBAs to detect and resolve issues swiftly within a unified interface. • Efficiency Gains and Cost Reduction: Learn about the three core ways dbWatch Control Center reduces costs: minimizing training and recruitment expenses through a unified interface, consolidating monitoring and management tools to cut software costs, and providing a holistic dashboard for all environments, boosting proactive management. • Scalability and Flexibility: Explore how the platform enables MSPs to manage and monitor multiple databases efficiently, offering flexible access controls and custom dashboards tailored to different user needs. • Security and Compliance: Understand the importance of security compliance and how dbWatch Control Center simplifies maintaining standards through template-based solutions and active monitoring. • Profitability through Innovation: Gain insights into how transforming DBA workflows with dbWatch Control Center not only enhances operational efficiency but also leads to happier customers and increased MSP profitability. Join us to uncover how these innovative approaches can transform your DBA workflows, making your MSP more productive and profitable while ensuring high standards of database performance and security.

Transforming DBA Workflows: Innovative Approaches to Increase MSP Profitability
Per Christopher Undheim - dbWatch
Presentation Title to be Confirmed Presentation Title to be Confirmed
16:00 Breakout A - Panel Q&A
This panel session offers an opportunity for delegates to drive the agenda and gain insights from individual speakers and the wider panel. Whether it's specific questions based on a proceeding presentation or more general interests, each Breakout Q&A session offers viewpoints from subject matter experts from across a diverse range of industry and personal perspectives.
Breakout B - Panel Q&A
This panel session offers an opportunity for delegates to drive the agenda and gain insights from individual speakers and the wider panel. Whether it's specific questions based on a proceeding presentation or more general interests, each Breakout Q&A session offers viewpoints from subject matter experts from across a diverse range of industry and personal perspectives.
Breakout C - Panel Q&A
This panel session offers an opportunity for delegates to drive the agenda and gain insights from individual speakers and the wider panel. Whether it's specific questions based on a proceeding presentation or more general interests, each Breakout Q&A session offers viewpoints from subject matter experts from across a diverse range of industry and personal perspectives.
16:15 Coffee Break & Networking

MSP Panel - "The Big Debate"

Panel includes SHARP

Each year our Big Debate gives the MSP community its chance to air their views on what they have heard throughout the day and, using their unique insight, comment on how they see the role of MSP evolving. This session is usually our most interactive of the day as audience members ask questions and comment with their own views and ideas. A session not to be missed!

16:30 PANEL SESSION
MSP Panel - "The Big Debate"
Each year our Big Debate gives the MSP community its chance to air their views on what they have heard throughout the day and, using their unique insight, comment on how they see the role of MSP evolving. This session is usually our most interactive of the day as audience members ask questions and comment with their own views and ideas. A session not to be missed!
SHARP
16:55 Announcing 2nd Prize: Apple AirPods Pro and 1st Prize: Two Hospitality Tickets for England vs Scotland - Guinness 6 Nations, Twickenham 22nd Feb 2025. Closing remarks.
17:00 Networking drinks reception
17:50 End of Summit
Presentation times and order are subject to change. This agenda was last updated on 27 Jul 2024 at 8:22am.

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