Agenda

2025 Agenda

Wednesday 10th September 2025 starting at 08:00 Local Time
08:00 Registration & Welcome Refreshments
09:00 Welcome, Opening Remarks and Housekeeping
09:05 Headline Sponsor Message
09:10 PANEL SESSION
The state of the MSP market
In our opening debate, our panel will discuss the biggest trends and issues impacting the managed service community across the region. From the challenges of implementing and selling AI powered solution, to everything-as-a-service within a tougher regulatory landscape. With questions from the audience, this panel offers an engaging and interactive forum for active discussion with subject matter experts and MSPs.

Presentation title TBA

Presented by Will Greenwood, MBE

The abstract for this presentation is not yet available.

09:40 KEYNOTE
Presentation title TBA
Presented by Will Greenwood, MBE
10:10 PANEL SESSION
Building a better MSP
In our second debate, our panel will discuss what it takes to build an efficient and profitable MSP operation. From staff recruitment, through service creation, marketing and sales, this session examines the key elements that drive success. With questions from the audience, this panel offers insights into emerging best practice from a team of industry experts.
10:40 Morning Break and Networking

Presentation by Huntress

Presented by Name to be advised - Huntress

The abstract for this presentation is not yet available.

11:10 Presentation by Huntress
Presented by Name to be advised - Huntress

Increasing Operational Margins while Decreasing Customer Cloud Costs

Presented by Gil Gross - Umbrella

In this session we will cover how providing Finops services to your customers can help • Reduce customer costs • Build trust with customers and be recognised as a Trusted Advisor • Improve your margins as an MSP supplying your customers with both cloud consumptions and value added services. We will also cover the evolution of cloud services over the past decade. Exploring both what customers are looking for and expecting from a Cloud Provider / MSP Finally we will touch on additional service offerings including the use of AI to improve customer offerings and tighten your relationship with your cloud customers.

11:20 Increasing Operational Margins while Decreasing Customer Cloud Costs
Presented by Gil Gross - Umbrella

Presentation by Defense.com

Presented by Name to be advised - Defense.com

The abstract for this presentation is not yet available.

11:30 Presentation by Defense.com
Presented by Name to be advised - Defense.com

Presentation by Kaseya

Presented by Name to be advised - Kaseya

The abstract for this presentation is not yet available.

11:40 Presentation by Kaseya
Presented by Name to be advised - Kaseya

Presentation by ConnectWise

Presented by Name to be advised - ConnectWise

The abstract for this presentation is not yet available.

11:50 Presentation by ConnectWise
Presented by Name to be advised - ConnectWise

Presentation by Sophos

Presented by Kyle Torres - Sophos

The abstract for this presentation is not yet available.

12:00 Presentation by Sophos
Presented by Kyle Torres - Sophos

Presentation by Lenovo

Presented by Name to be advised - Lenovo

The abstract for this presentation is not yet available.

12:10 Presentation by Lenovo
Presented by Name to be advised - Lenovo
12:20 Lunch Break and Networking
13:30 PANEL SESSION
The Next Five! What longer term strategies will deliver success?
For our final panel session, our panellists will look at the longer-term evolution within the IT service delivery sector to provide business leaders with insights into the wider trends and market forces impacting success. With questions from the audience, this thought-provoking debate will examine emerging, regulatory changes, and societal factors that MSPs should consider as part of strategic decision making.

Presentation title TBA

Presented by Lisa Ventura

The abstract for this presentation is not yet available.

14:00 KEYNOTE
Presentation title TBA
Presented by Lisa Ventura
14:30 Afternoon Break and Networking
14:50
Broadgate 2

Broadgate 1

Bishopsgate

14:50

Presentation by Ironscales

Presented by Name to be advised - Ironscales

The abstract for this presentation is not yet available.

Presentation by Ironscales
Name to be advised - Ironscales

Presentation by SuperOps

Presented by Name to be advised - SuperOps

The abstract for this presentation is not yet available.

Presentation by SuperOps
Name to be advised - SuperOps

Presentation by Rewst

Presented by Name to be advised - Rewst

The abstract for this presentation is not yet available.

Presentation by Rewst
Name to be advised - Rewst
15:00

Presentation by NinjaOne

Presented by Name to be advised - NinjaOne

The abstract for this presentation is not yet available.

Presentation by NinjaOne
Name to be advised - NinjaOne

Presentation by OpenText

Presented by Name to be advised - OpenText

The abstract for this presentation is not yet available.

Presentation by OpenText
Name to be advised - OpenText

Presentation by Hornetsecurity

Presented by Name to be advised - Hornetsecurity

The abstract for this presentation is not yet available.

Presentation by Hornetsecurity
Name to be advised - Hornetsecurity
15:10

Presentation by The Change Organisation

Presented by Name to be advised - The Change Organisation

The abstract for this presentation is not yet available.

Presentation by The Change Organisation
Name to be advised - The Change Organisation

Presentation by Arrow

Presented by Name to be advised - Arrow

The abstract for this presentation is not yet available.

Presentation by Arrow
Name to be advised - Arrow
15:20
15:30
15:40
15:50
16:00 Prize Draws and Networking Drinks Reception
Presentation times and order are subject to change. This agenda was last updated on 01 Jul 2025 at 1:03pm.

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