Agenda

London continues to stand at the centre of the UK and European technology landscape – a global hub where enterprise demand, financial services, innovation, and investment converge. In 2026, organisations across the capital are accelerating digital transformation initiatives to improve efficiency, create new services, and stay ahead in an increasingly competitive and regulated environment.

Managed Services Summit London 2026 is designed to reflect this unique market dynamic, focusing on how MSPs can position themselves as strategic partners to businesses operating at the heart of one of the world’s most influential tech ecosystems. From supporting complex, multi-site organisations to enabling agile, cloud-first operations, MSPs play a critical role in helping London-based businesses scale and innovate.

The Summit will explore the technologies and strategies driving this evolution – including advanced cybersecurity, cloud optimisation, AI-led services, and collaboration tools – while also addressing key considerations such as UK-specific compliance, data governance, and the continued shift towards hybrid working.

Alongside customer-focused opportunities, the agenda will examine how MSPs can strengthen their own organisations in a highly competitive London market. This includes attracting and retaining top talent, building scalable and resilient service models, and developing differentiated offerings that stand out in a crowded provider landscape.

Join the conversation at the centre of the industry.

Be informed, challenged, and inspired.

2026 Agenda

Wednesday 9th September 2026 starting at 08:00 Local Time
08:00 Registration and Welcome Refreshments
09:00 Welcome, Opening Remarks and Housekeeping
09:05 Headline Sponsor Message

The MSP Market Outlook – Trends Reshaping the Industry

The managed services sector continues to evolve rapidly as organisations rely more heavily on external IT partners to deliver secure, scalable and cost-effective technology services. In this opening panel, industry leaders explore the major forces currently shaping the MSP landscape in the UK and across Europe. The discussion will examine how MSPs are responding to rising customer expectations, increasing cybersecurity risk, and the growing role of automation and AI in service delivery. At the same time, providers must navigate pricing pressure, vendor complexity and an increasingly competitive market. Panellists will share their perspectives on where the biggest opportunities lie for MSPs over the next three to five years. Topics include evolving service portfolios, differentiating through vertical expertise, and improving operational efficiency through automation. For MSP leaders, the session aims to provide a practical understanding of how the market is shifting and what strategies successful providers are adopting to stay ahead. Attendees will leave with insights into where growth is likely to come from, how customer buying behaviour is changing, and the operational adjustments MSPs need to make to remain competitive.

09:10 PANEL SESSION
The MSP Market Outlook – Trends Reshaping the Industry
The managed services sector continues to evolve rapidly as organisations rely more heavily on external IT partners to deliver secure, scalable and cost-effective technology services. In this opening panel, industry leaders explore the major forces currently shaping the MSP landscape in the UK and across Europe. The discussion will examine how MSPs are responding to rising customer expectations, increasing cybersecurity risk, and the growing role of automation and AI in service delivery. At the same time, providers must navigate pricing pressure, vendor complexity and an increasingly competitive market. Panellists will share their perspectives on where the biggest opportunities lie for MSPs over the next three to five years. Topics include evolving service portfolios, differentiating through vertical expertise, and improving operational efficiency through automation. For MSP leaders, the session aims to provide a practical understanding of how the market is shifting and what strategies successful providers are adopting to stay ahead. Attendees will leave with insights into where growth is likely to come from, how customer buying behaviour is changing, and the operational adjustments MSPs need to make to remain competitive.
09:40 KEYNOTE

Operational Excellence – Building a High-Performance MSP

Running a profitable MSP requires far more than strong technical capability. Sustainable growth depends on operational discipline, scalable service delivery models and a clear strategy for building and retaining talented teams. This panel focuses on the internal foundations of a successful managed services business. Panellists will discuss how MSPs can build efficient operational structures that allow them to deliver consistent service while maintaining strong margins. Key challenges include recruiting and retaining skilled engineers, managing an expanding technology stack, and maintaining service quality as customer environments become more complex. At the same time, MSPs have significant opportunities to streamline operations through automation, standardisation and improved service design. Discussion will cover practical topics such as service packaging, improving customer onboarding, aligning sales and technical teams, and building a culture that supports long-term growth. The panel will also explore how MSPs can scale their businesses without dramatically increasing overheads. For MSP leaders, the goal is to identify proven operational practices that support sustainable growth while ensuring the organisation remains efficient, resilient and capable of delivering consistent customer outcomes.

10:10 PANEL SESSION
Operational Excellence – Building a High-Performance MSP
Running a profitable MSP requires far more than strong technical capability. Sustainable growth depends on operational discipline, scalable service delivery models and a clear strategy for building and retaining talented teams. This panel focuses on the internal foundations of a successful managed services business. Panellists will discuss how MSPs can build efficient operational structures that allow them to deliver consistent service while maintaining strong margins. Key challenges include recruiting and retaining skilled engineers, managing an expanding technology stack, and maintaining service quality as customer environments become more complex. At the same time, MSPs have significant opportunities to streamline operations through automation, standardisation and improved service design. Discussion will cover practical topics such as service packaging, improving customer onboarding, aligning sales and technical teams, and building a culture that supports long-term growth. The panel will also explore how MSPs can scale their businesses without dramatically increasing overheads. For MSP leaders, the goal is to identify proven operational practices that support sustainable growth while ensuring the organisation remains efficient, resilient and capable of delivering consistent customer outcomes.
10:40 Morning Break and Networking
11:10
Broadgate 2

Broadgate 1

11:10

Revolutionising Business & MSP Success – How and Why Hyperautomation is the Secret!*

Presented by Name to be advised - Connectwise

In this session, ConnectWise explores why hyperautomation is becoming a key driver of success for MSPs in the current and future IT services landscape. Through a compelling case study example showing how operational costs can be reduced dramatically, the session highlights the transformative potential of automation platforms. It also examines the strategic role that integrated platforms play in helping MSPs improve operational efficiency, reduce complexity, and scale their service delivery.

Revolutionising Business & MSP Success – How and Why Hyperautomation is the Secret!*
Name to be advised - Connectwise

Securing the cloud edge: protecting hybrid workloads without compromise*

Presented by Name to be advised - Topsec Cloud Solutions

Customer infrastructures now extend beyond on-premises to include cloud and edge environments. MSPs now face the challenge of securing these complex, distributed systems without adding extra operational burden. This session explores how TopSec helps MSPs deliver consistent protection across hybrid workloads. Attendees will see how automated threat detection, policy enforcement, and compliance monitoring can simplify everyday security tasks. The session also looks at practical ways to unify security controls and reduce configuration drift. By integrating these practices, providers can differentiate their offerings and uncover new revenue opportunities, all while maintaining visibility and control over increasingly dynamic environments.

Securing the cloud edge: protecting hybrid workloads without compromise*
Name to be advised - Topsec Cloud Solutions
11:20

Turning security demand into profit: automating protection for MSP success*

Presented by Name to be advised - Hornetsecurity

Security demand is growing faster than MSP margins, as customers expect reliable protection across email, cloud and hybrid environments without absorbing the operational complexity. The session explores how MSPs can turn that pressure into advantage by using automation and layered threat intelligence to simplify security operations and reduce manual effort. Rather than managing tools in isolation, it focuses on embedding protection into repeatable processes that scale. Attendees will walk away with practical frameworks for building efficient security delivery models that strengthen service consistency, create differentiation in competitive markets and unlock new revenue opportunities - all without increasing headcount.

Turning security demand into profit: automating protection for MSP success*
Name to be advised - Hornetsecurity
11:30
11:40
11:50
12:00
12:10 Lunch Break and Networking

MSP Consolidation – Navigating M&A, Investment and Exit Strategies

Consolidation continues to reshape the managed services market as investors and strategic buyers look to build larger, more capable service providers. For many MSPs, mergers, acquisitions and external investment are becoming important pathways to accelerate growth or realise shareholder value. This panel explores how the M&A landscape is evolving and what it means for MSP owners and executives. Panellists will discuss the attributes that buyers and investors are increasingly seeking, including recurring revenue models, strong customer retention, vertical expertise and operational maturity. The conversation will also examine the practical challenges involved in preparing a business for investment or sale. Topics include improving financial visibility, strengthening leadership teams and ensuring operational processes can scale post-transaction. For MSPs considering acquisitions themselves, the panel will highlight how smaller providers can expand their footprint, add new capabilities or enter new markets through strategic deals. Attendees will gain insight into how valuations are shifting, how deals are structured, and what steps MSP leaders can take today to position their organisations for long-term strategic growth.

13:20 PANEL SESSION
MSP Consolidation – Navigating M&A, Investment and Exit Strategies
Consolidation continues to reshape the managed services market as investors and strategic buyers look to build larger, more capable service providers. For many MSPs, mergers, acquisitions and external investment are becoming important pathways to accelerate growth or realise shareholder value. This panel explores how the M&A landscape is evolving and what it means for MSP owners and executives. Panellists will discuss the attributes that buyers and investors are increasingly seeking, including recurring revenue models, strong customer retention, vertical expertise and operational maturity. The conversation will also examine the practical challenges involved in preparing a business for investment or sale. Topics include improving financial visibility, strengthening leadership teams and ensuring operational processes can scale post-transaction. For MSPs considering acquisitions themselves, the panel will highlight how smaller providers can expand their footprint, add new capabilities or enter new markets through strategic deals. Attendees will gain insight into how valuations are shifting, how deals are structured, and what steps MSP leaders can take today to position their organisations for long-term strategic growth.
13:50 KEYNOTE

Scaling the Modern MSP – Real-World Growth Strategies

Growth remains the top priority for most managed service providers, but scaling successfully requires more than simply adding new customers. MSP leaders must continually evolve their service offerings, operational processes and go-to-market strategies to remain competitive. In this MSP-focused panel, experienced operators share what is actually driving growth inside their businesses today. The discussion will explore how successful MSPs are refining their service portfolios, expanding cybersecurity offerings and integrating automation into service delivery. Panellists will also examine the organisational challenges that come with growth, including managing larger teams, maintaining service quality and ensuring customer relationships remain strong as the business scales. A key focus will be on the practical decisions MSP leaders are making around pricing, vendor selection and service standardisation. The panel will also explore how providers are responding to emerging opportunities around AI-driven services and advanced security offerings. For MSP owners and executives, the session aims to deliver candid insights into the strategies that are helping peers grow their businesses while navigating an increasingly complex technology and services landscape.

14:20 PANEL SESSION
Scaling the Modern MSP – Real-World Growth Strategies
Growth remains the top priority for most managed service providers, but scaling successfully requires more than simply adding new customers. MSP leaders must continually evolve their service offerings, operational processes and go-to-market strategies to remain competitive. In this MSP-focused panel, experienced operators share what is actually driving growth inside their businesses today. The discussion will explore how successful MSPs are refining their service portfolios, expanding cybersecurity offerings and integrating automation into service delivery. Panellists will also examine the organisational challenges that come with growth, including managing larger teams, maintaining service quality and ensuring customer relationships remain strong as the business scales. A key focus will be on the practical decisions MSP leaders are making around pricing, vendor selection and service standardisation. The panel will also explore how providers are responding to emerging opportunities around AI-driven services and advanced security offerings. For MSP owners and executives, the session aims to deliver candid insights into the strategies that are helping peers grow their businesses while navigating an increasingly complex technology and services landscape.
14:50 Introducing industry experts in each room and drinks break
15:10
Broadgate 2

Broadgate 1

Bishopsgate

15:10

Your MSP Automation Playbook: 10 Minutes to Internal Efficiency and Sellable Services*

Presented by Name to be advised - NinjaOne

This session introduces an automation playbook designed specifically for MSPs. It demonstrates how endpoint management automation can improve internal operational efficiency while also creating new revenue opportunities by packaging automation capabilities as client-facing services. The presentation highlights practical use cases where MSPs can streamline processes, reduce manual work, and deliver measurable value to customers using automation.

Your MSP Automation Playbook: 10 Minutes to Internal Efficiency and Sellable Services*
Name to be advised - NinjaOne

Information overload to intelligent insight: helping MSPs turn data complexity into advantage*

Presented by Name to be advised - Opentext

MSPs are dealing with ever-growing volumes of data. At the same time, compliance demands are getting tighter and security risks continue to increase. Customers expect better visibility, stronger governance and smarter use of their information, without added operational burden. This session explores how MSPs can unify content management, security and governance into scalable, automated services that reduce risk and unlock insight. We’ll look at practical ways to build AI-ready data foundations, embed compliance into everyday processes and package information management as a differentiated managed service. Attendees will leave with clear frameworks to turn data complexity into recurring value and stronger client relationships.

Information overload to intelligent insight: helping MSPs turn data complexity into advantage*
Name to be advised - Opentext

Title to be advised

Presented by Name to be advised - Rewst

The abstract for this presentation is not yet available.

Title to be advised
Name to be advised - Rewst
15:20
15:30
15:40
15:50
16:00
16:10
16:20 Closing Remarks plus Networking Drinks Reception
Presentation times and order are subject to change. This agenda was last updated on 29 Mar 2026 at 6:14am.

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